Returns, Refunds & Cancellations
Here is our policy on returns:
- Products can be returned within 2 days of receiving, only if the packs are sealed and not damaged in any way.
- Zantye Kaju must receive and approve your return request. Once your request is received and approved, we will arrange for a return pick up at an agreed time.
- In the unlikely event that your products arrive damaged, you must email us a picture of the damaged product with the Bar Code, within 48 hours of receiving your order.
- Upon authorization of returns, we will offer you an exchange or refund. You could choose to get a full refund, on your original credit or debit card used for payment in which case return shipping charges and a stocking fee might be applicable. Items that may have been damaged, defective or sent by error will be fully refunded. Refunds will be processed within 7 working days from the date we receive the products back.
- We aim to process all returns within 7 days.
- All returns are subject to the discretion of Zantye Kaju.
- Orders which are pending for shipping can be cancelled within 2 working days from the date of placing the order. Once the order is cancelled, the refund will be processed within 7 working days.
- For any other questions or clarifications if required on policies relating to refund, return and cancellations, please contact us on zantyekaju.com.com or just call us on +91 75884 48412.